Shipping policy

Order Processing

Orders are typically processed within three business days after payment is received.
Orders placed after 2PM Central or on weekends/holidays will be processed on the next business day.
Processing times are estimates and may be extended during peak periods or promotions.

We ship orders via UPS, USPS and FedEX using standard ground service options.
Shipping rates are calculated at checkout based on order value, weight, and destination.
Any applicable taxes and delivery-related fees will be calculated and shown at checkout.

Once your order ships, you will receive a shipping confirmation email with tracking details.
Please allow up to 24–48 hours for tracking information to update.

Estimated delivery times shown at checkout or on product pages are not guaranteed.
We are not responsible for delays caused by carriers, weather, or other events beyond our control.

If your package is marked “delivered” but cannot be located, please first check with household members, neighbors, or your building management and then contact the carrier.
If you still cannot locate your package, contact us at service@naturallysafer.com within three days of the stated delivery date so we can review the issue.
If an order is returned to us due to an incorrect or incomplete address provided by you, we may charge additional shipping to re-ship the order.

Title to and risk of loss for products pass to you upon our delivery of the order to the carrier.
We are not responsible for loss or damage after the carrier has accepted the shipment, but we will reasonably assist you in filing a claim with the carrier where appropriate.

Orders may be modified or canceled only before they have been processed for shipment.
All orders are NONCANCELABLE once shipped.
If you need to request a change or cancellation, contact us immediately at service@naturallysafer.com, and we will let you know if your request can be accommodated.

Shipping charges are non-refundable unless the return is due to our error.
For full details on eligibility, deadlines, and how to request a return, please see our Return & Refund Policy.